Guide to Submitting an Apartment Maintenance Request at The Lofts

How to Submit an Apartment Maintenance Request at The Lofts in Columbia, Mo


At the Lofts of Columbia, our tenants enjoy living in a convenient location with state of the art amenities and spacious loft apartments. Whether you are a student at one of the local universities or colleges, or you’re a young professional working downtown, you’ll enjoy the convenience of the Lofts of Columbia year round. Our apartments offer a luxurious way of life, and are definitely coveted among the thousands of students and young people in Columbia, Mo.


However, when it comes to apartments, sometimes there are unavoidable maintenance issues. In this blog, we’ll go over what to do if you are having an issue with your apartment, how to submit a maintenance request at the Lofts, and what is considered an ‘emergency’ maintenance request. We hope you never experience problems with your loft apartment (most tenants do not), but we are prepared to help you resolve issues efficiently if they do arise! If you have additional questions, feel free to reach out to us here. We are currently leasing, so if you’re interested in applying, contact us or fill out an application!

apartment maintenance

A Guide to Apartment Maintenance Requests: How and When to Submit  


Leaky faucet? Broken dishwasher? Don’t stress. At the Lofts of Columbia, we have our very own maintenance staff that handles all repairs for our tenants. If you’re having a problem with something in your apartment, head to our website to fill out a Maintenance Request form. Submitting a maintenance request at the Lofts is simple. On our website, there’s a ‘maintenance’ tab under ‘Contact’ in our top navigation bar. Click ‘maintenance’, and you’ll be directed to a page with a form you can submit. You’ll give some basic information, like your name, Loft location, and apartment number, in addition to a description of the issue you’re experiencing. You’ll also get to assign your preference to the time of day repairs take place. No surprise visits here! You’ll know exactly when maintenance will be around to work so it doesn’t startle you or interrupt your busy schedule. Maintenance at the Lofts is included in your rent fees, so you won’t be responsible for repair fees. Other housing options for students charge extra fees for maintenance or hire outside help, which results in a longer wait. Most repairs at The Lofts are resolved in 24-48 hours!


What is Considered an ‘Emergency’ and How to Care for Your Loft in Downtown Columbia


At the Lofts of Columbia, we want to give you the best possible experience. We understand that your lease with us may be your first apartment, and we strive to make that transition as smooth as we can. When it comes to maintenance, we know it can be frustrating, and sometimes you may not know what to do. Don’t worry, we’ve got you covered! Your safety and satisfaction are our top priority. Our maintenance staff is hired specifically for our building, which guarantees a shorter wait time for repairs since they only work on the Lofts properties. However, we understand some issues are more urgent than others. So, what’s considered an emergency maintenance request?


Emergency requests include:

  • Total loss of power to building or your apartment
  • No heat or air-conditioning when temperatures are below 55 degrees or above 80 degrees
  • Flooding or water leak of any kind
  • For life-threatening emergencies, please call 911.

Fill out the Maintenance Request form and we will contact you as soon as possible. Most maintenance requests are fulfilled within 24-48 hours. For true emergencies or life-threatening situations, call 911 immediately.


For any other issues:


There’s an option at the bottom of the form to check ‘emergency’ or ‘non-emergency’. If your issue fits under the ‘emergency’ category, check emergency. If you’re dealing with something urgent that isn’t listed under ‘emergencies’, still be sure to select ‘non-emergency’ and we’ll get back to you as quickly as we can. Our maintenance team is incredibly diligent and efficient, and your problem should be resolved by the end of the following day at the latest. If you have questions or concerns, don’t hesitate to contact us. We want your experience at the Lofts to be great, and we will do everything we can to make sure you enjoy your lease with us!

Tenant Testimony About Loft Apartment Maintenance at the Lofts of Columbia.


Don’t just take it from us – our tenants enjoy the prompt and efficient service of our maintenance staff for the duration of their lease with us!


“The maintenance crew is always on top of things. I put in a maintenance request because my faucet pressure in my kitchen wasn’t as strong as normal and the next day they came and completely replaced the entire faucet and fixed the problem. They always go above and beyond to help.” – H. Fortner


“Not only is the apartment itself great, I can’t say enough about the incredible management and maintenance staff. They are so helpful and will make living at The Lofts fun and easy.” – N. Starr


“I am extremely impressed by the entire staff here at the Lofts. I have filled out two maintenance requests and they are always done by the end of the following day.” – H. Farley

Click here to learn more about The Lofts, and here to apply to be a tenant!


Want to know what our loft apartments in Columbia, Mo look like? To see tours of our floor plans, click here! We have four locations all over Columbia, so whether you want to be downtown or a little removed from the hustle and bustle, we have a space for you! Note: Our Broadway location is for graduate students and young professionals only.


Contact The Lofts of Columbia to Lease Apartments for Rent in Columbia, Mo Today!


Interested in leasing a luxury apartment at the Lofts? Our loft apartments in Columbia, Mo are an ideal place to live if you are a student or young professional. Our downtown locations are steps from the University of Missouri, Stephen’s College, and Columbia College. We are also close to the business, shopping, and art districts in Columbia, Mo. Most of our downtown tenants rarely need their vehicle to get to the essentials, as downtown Columbia is incredibly walkable. Our properties in Cherry Hill and The Manors have on-site parking to give you easy access to your vehicle!

As far as amenities go, each loft is outfitted with a flat screen tv, stainless steel appliances, washer and dryer unit, granite countertops, jacuzzi tubs and private bathrooms. Every apartment has its own scenic balcony with sliding glass doors that is perfect for relaxing after a long day of school or work. Additionally, utilities and cables are included in rent, so there’s no need to keep up with confusing utility bills or worry about paying them on time. All maintenance fees are also included in your rent, so no need to worry about hidden fees if something breaks. Living at the Lofts of Columbia means living a life of ease and luxury – who doesn’t want that?! We are leasing loft apartments now, so don’t hesitate to give us a call. We can’t wait to meet you!

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